SHIPPING AND DELIVERY

Your order is prepared and shipped within an average of 1 to 3 days (excluding weekends and public holidays), this period may be extended during periods of high commercial activity.

It is then delivered to your home by YunExpress, which redistributes the packages to the local carrier once in the delivery area with delivery against signature, from Monday to Saturday, within an average period of 5 to 7 days. working days and excluding public holidays.

In the event of unavailability of items or during periods of high commercial activity, delivery times may be extended.

Please also note that sometimes circumstances beyond our control, such as weather conditions, supplier delays, may cause delivery delays.

Delivery tracking

You will receive an email with your tracking number once your package has been shipped and you will be notified by email or SMS of delivery details.

In case of absence, a calling card will be left in your mailbox.

Delivery rates

Delivery costs are calculated automatically when confirming the order.

For deliveries in France, delivery costs are free for all orders with standard delivery.

1. Return Deadlines : Customers have 14 days after receipt to request a return via their customer account on the Babyzen website.

2. Return Procedure : To initiate a return, you must log into your customer account, go to the "My Orders" section and create a return shipping label. Products must be returned in their original condition and packaging.

3. Return Fees : Return costs are charged at €5 for purchases made on our site. These costs will be deducted from the amount refunded.

4. Refund : Once the product is returned and inspected, a refund will be issued to the original payment method within 4 to 6 business days after receipt of the return.

For more details, you can consult the official page of deliveries and returns from Babyzen